FAQ

Tool and Equipment

  • Does the equipment come with a trailer?

    • Yes. All our large equipment comes with a trailer. The customer also has the option to use their own trailer. 

  • Do you rent trailers? 

    • The only trailer we currently rent is a 4x8 trailer. It is for local use only (up to 50 miles from the store).​

  • Why do I have to pay a deposit?

    • Some of our larger equipment requires a security deposit. This is to cover any damages, cleaning fees, or fuel surcharges incurred if customer has neglected to use the equipment properly. 

  • Do I have to clean the equipment?

    • Yes. All earth moving​ and concrete equipment MUST BE CLEANED prior to return to avoid a $100 cleaning fee.

  • Do I need to refuel the equipment before I return it?

    • Yes. All equipment must be filled with gas prior to return to avoid a fee of $7 per gallon. ​

  • Can I make a reservation?

    • Customers can call one week ahead to reserve any equipment for upcoming projects.​

  • What if I decide I need to keep the equipment for longer than I originally paid for it? 

    • If you need to extend your rental, you MUST PAY UPFRONT for any additional time. Failure to call ahead could disrupt other reservations and/or result in excessive recovery costs.​

  • Can I pay with cash?

    • We do accept cash/check payment; however, we must have a credit card on file for the duration of your rental.​

  • Are there limitations as to what I can do with my rental?

    • Yes. Customers are NOT PERMITTED to use our equipment for demolition or tree removal. Misrepresentation may result in additional charges. ​

  • Who is responsible for damaged equipment? 

    • The customer is responsible for any damage that comes to the equipment or the trailer while it is in their possession. This includes the tires.​

Special Event

  • Where do you deliver? ​​​​

    • Please see our zoning chart with pricing here. The price includes delivery and pick up. Additional fees may apply for set up, stairs, or after-hours labor. Please call for the most accurate pricing. 

  • How do I make a reservation?

    • We require a 50% deposit to hold your rental items along with a signed contract. The other half is to be paid a minimum of 1-week prior to your rental date.​

  • What if I have to cancel my event?

    • Any cancellations made more than 2 weeks before the rental date will result in a full refund for all reserved items.​ Anything removed from a contract during that 14-day period will only result in a 50% refund. NO REFUNDS will be given after the truck has already left for your delivery.

  • Does my delivery include set up?

    • The delivery price includes set-up cost of a tent; however, it does not cover table and chair set up. That is available for an additional fee of $2.00 per chair and $2.50 per table if the delivery schedule can accommodate.   

  • What size tent do I need?

    • Please see our seating chart here to get an idea of what size tent will best fit your occasion. ​

  • What do I do if there is an emergency with my tent after hours?

  • How far in advance do I need to make my reservation?

    • For events in the spring and summer, it is best to book at least 2 months in advance to guarantee we will have everything ​on your wish list available. 

  • What time do I need to pick up/drop off my items?

    • Rental items can be picked up between 9 and 3 on the day of your reservation.​

  • Do you rent pig cookers?